Delivery Conditions

Aquarium Shop Delivery Conditions

Thank you for choosing Aquarium.Directory for your aquatic needs! We are dedicated to ensuring that your orders, from vibrant aquatic plants to essential accessories, are delivered with care and precision. Below are our delivery terms tailored to meet your needs:

1. UK Delivery for Live Stock and Plants

We specialize in the careful handling and shipping of live aquatic animals and plants, exclusively within the UK. This is to guarantee their health and safety during transit. If you’re located in the UK and wish to purchase our live stock or plants, we’re fully equipped to serve you.

2. Shipping Costs

We offer a flat shipping rate of £15 for all orders within the UK, regardless of the order size or type. This flat rate ensures simplicity and transparency in our shipping process.

3. Processing and Delivery Times

Our processing time can take up to 15 working days, depending on the specifics of your order and stock availability. We strive to ensure that each item is selected and prepared with the utmost care to meet our high standards.

4. International Orders

For our international customers interested in non-living products, we invite you to contact us directly to discuss available shipping options. We’re committed to facilitating your requests wherever possible.

5. Care in Shipping Live Species

Shipping live species and plants requires special attention. To ensure they arrive in excellent condition, we:

  • Ship only on certain days to avoid delays over weekends.
  • Request a signature upon delivery to ensure they are received directly.
  • Monitor conditions to safeguard the wellbeing of our aquatic life during transit.

6. Order Tracking

Once your order is dispatched, you will receive a tracking number to stay updated on your order’s progress.

7. Sustainable Packaging

Our commitment to the environment reflects in our packaging choices, where we use eco-friendly materials to secure your products and minimize environmental impact.

8. Missed Deliveries and Damaged Goods

In the event of a missed delivery or if you receive a damaged item, please contact us right away. We are here to assist you in resolving any such issues swiftly.

9. Returns and Refunds

For information on returns and refunds, please visit our Return and Refund Policy page.

10. Customer Support

Please contact us if you have any questions or require assistance.

At Aquarium.Directory, your satisfaction and the wellbeing of aquatic life are our top priorities. We look forward to serving you and adding a splash of the underwater world to your life!