Delivery Conditions

Welcome to the Aquarium Directory Online Shop, your premier destination for all things related to aquarium fish, reptiles, snakes, frogs, birds, rodents, foods, plants, medication, accessories, vitamins, and more. We take great pride in serving our customers throughout the United Kingdom with an extensive selection of high-quality products and exceptional service.

Please be advised that our delivery services are currently limited to addresses within the United Kingdom, encompassing England, Scotland, Wales, Northern Ireland, the Isle of Man, Guernsey, and Jersey. We strive to provide our valued customers with unparalleled value and service for all their aquatic and pet needs.

As for shipping charges, we offer a fixed rate of 15 GBP for our efficient packing and shipping service, regardless of your location or the size of your order. Our streamlined process ensures that you can place an order for any quantity you desire and incur a single shipping charge.

Rest assured that our packaging experts employ their expertise to ensure the safe delivery of all packages. We take the utmost care to protect your products during transit and guarantee their arrival in excellent condition to any destination within the United Kingdom.

The delivery timeframe may vary based on the availability of stock, with handling and shipping taking anywhere from 2 to 15 working days.

Upon dispatch of your order, you will receive an email containing the tracking information for your convenience. Should you encounter any issues or have yet to receive the tracking number, please do not hesitate to contact our dedicated customer support team.

We understand that the shipping process for various items can be intricate, which may occasionally require sending individual parcels containing specific goods from the same order. Please be assured that we will strive to ensure timely and accurate deliveries for all your purchases.

Regarding the purchase of live organisms, such as killifish eggs, we would like to highlight that circumstances beyond our control, such as storage and package handling during shipment, may impact the viability of these organisms. Consequently, we cannot be held liable for any issues that may arise upon delivery, including hatching problems, health concerns, or any other related matters. We regret to inform you that no reimbursements will be issued for such circumstances. By proceeding with an order of live organisms, the buyer acknowledges and accepts this disclaimer in full.

Our team at the Aquarium Directory Online Shop is committed to providing exceptional support and assistance to all our valued customers. Should you have any further inquiries or require guidance, please feel free to reach out to us. Thank you for choosing us as your trusted source for all your aquarium and pet-related needs.