Return and Refund Policy

Thank you for choosing Aquarium Directory Online Shop as your trusted source for a wide range of aquarium products, including fish, reptiles, snakes, frogs, birds, rodents, foods, plants, medication, accessories, vitamins, and more. We are committed to providing you with high-quality products and exceptional customer service. Please take a moment to review our return and refund policy below:

Your Order Cancellation Rights:
As a customer based in the UK, you have the right to cancel your order within 14 days without providing any specific reason for doing so.

The cancellation period expires 14 days from the date you received the goods or when a third party you appointed, who is not the carrier, takes possession of the delivered product.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can notify us of your decision by visiting the Contact Us page on our website to contacting our customer support team.

Upon receiving the returned goods, we will process your refund within 14 days. The reimbursement will be made using the same payment method used for the original order, and you will not incur any additional fees for the refund.

Conditions for Returns:
To be eligible for a return, please ensure that:

1. The goods were purchased within the last 14 days.
2. The goods are in their original packaging and condition.

Goods that cannot be returned:
Please note that certain items are non-returnable. These include:

1. Live animals, such as fish, reptiles, snakes, frogs, birds, and rodents, due to their specific care requirements.
2. Goods that have been customized or personalized according to your specifications.
3. Goods that, after delivery, have been inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods:
As the customer, you are responsible for the cost and risk associated with returning the goods to us. Please send the goods to the address provided by us for returns.

To ensure the safety of your return shipment, we recommend using an insured and trackable mail service. We cannot issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us:
If you have any questions or concerns regarding our Returns and Refunds Policy, please do not hesitate to contact our customer support team. We are here to assist you and address any issues you may have.

We genuinely appreciate your business and trust in Aquarium Directory Online Shop. We are dedicated to providing you with an enjoyable shopping experience and meeting your aquatic product needs. Thank you for choosing us as your preferred online aquarium shop in the UK.